π Return & Refund Policy Β· Sioesyhjodβ’ π
At Sioesyhjodβ’, we want you to be completely satisfied with your purchase. Our return and refund policy is designed to give you peace of mind when shopping with us.
π Return Eligibility π¦
You can return items within 30 days of receiving your order. To qualify for a return:
β The item must be unused and in original condition
β Original packaging and tags (if applicable) must be intact
β Proof of purchase (receipt or order confirmation) is required
Items that donβt meet these criteria may not be accepted.
π How to Start a Return π
To begin your return, please contact us at:
Email: service@dvgxcjn.com
Once your return is approved:
β Weβll send you a return shipping label
β Instructions for returning the item will be provided
Important: Returns without prior authorization cannot be processed.
π Damaged or Incorrect Items β οΈ
Please inspect your order immediately upon receiving it. If any item is defective, damaged, or incorrect, reach out to us right away so we can send you a replacement or issue a refund.
π Non-Returnable Items β
Certain items cannot be returned, including:
β Perishable products (e.g., food, beverages)
β Customized or personalized items
β Gift cards
β Sale or promotional items
If you're unsure whether your item can be returned, contact us before initiating a return.
π Exchanges π
To exchange an item:
-
Return the original item as per the return instructions above
-
Place a new order for the replacement
This will speed up your exchange process.
π International Orders β EU Customers π
For orders shipped to the European Union, you have 14 days from receipt to cancel or return your order.
Conditions:
β The item must be unused and in original condition
β Proof of purchase and original packaging required
This is in addition to our standard 30-day return policy.
π Refund Process π΅
Once we receive and inspect your returned item, weβll notify you of the refund status.
β Approved refunds will be processed to your original payment method
β Please allow up to 10 business days for the refund to process
β Your bank or card provider may require additional time
If 15 business days pass without a refund after approval, please contact us at:
Email: service@dvgxcjn.com
At Sioesyhjodβ’, we aim to make returns, exchanges, and refunds easy, fair, and hassle-free β your satisfaction is our top priority β€οΈ